Provide Casino Queen Guest Experience Service while writing
Sports tickets and providing information to guests. Adhere to all
Company policies and IGB gaming regulations and protect the
Company’s assets. Perform responsibilities in accordance with all
standards, policies, and procedures.
KEY JOB FUNCTIONS:
Responsible for practicing, supporting, and promoting Casino
Queen Guest Experience Service Standards at all times.
Protect company assets at all times.
Accurately obtain, input, maintain, and record all
transactions as specified by Sports audit and IGB and IRS Regulations.
Accurately write and pay valid Sports tickets.
Operate wagering terminal and perform machine maintenance,
including but not limited to loading new tickets and keeping the
area free of all debris.
Answers to all guests, explain wagering information, questions
in a manner that reflects an understanding of the department and
the property in general.
Assist Supervisors in identifying guests with special needs or
liberal betting to ensure the protection of the Company assets and
the best guest experience possible.
Clean and maintain the front and back of the house work areas.
Inform necessary person of any supply shortages.